Mandarin / English Sales Executive – Prominent Education

Job Overview:

The Sales Executive is responsible for establishing contact and developing relationships with students and their parents, maintaining relationships with clients by providing support and information, and communicating with existing and new partners for student referrals.

The key tasks include but are not limited to:

• Acting as the main point of contact between clients and Prominent Education.
• Formulating and executing sales plans to meet sale targets.
• Negotiating terms of sales and agreements, and finalising sales with clients.
• Collecting market and client information to ascertain client needs.
• Addressing client inquiries and resolving objections to facilitate purchases.
• Working with tutoring coordinator to facilitate tutoring sessions and enhance customer satisfaction.
• Enhancing the client continuation rate by improving customer satisfaction and understanding clients’ needs.
• Summarising clients’ needs and communicating with the product development team.
• Feeding the team with market intelligence and trends.
• Establishing student referral channels from China including but not limited to education recruitment agencies and international/ local schools.
• Establishing student referral channels from the United Kingdom including but not limited to schools, PTAs and Chinese supermarkets.

Qualifications and Experience:

• Degree or equivalent qualification
• 1-2 years of sales experience in the tutoring industry (preferably in the UK and China)
• Proven ability to establish channels for student referrals
• Understanding of the UK Education system and its equivalent in China
• Experience in marketing activities for enhancing brand loyalty and stickiness, along with success in fission marketing

Skills and Competencies:

• Excellent written and verbal communication in English and Mandarin
• Ability to manage an extensive workload with frequently conflicting priorities, demonstrating strong organizational skills and attention to detail
• Effective communication with the team and other departments to resolve complex situations
• Strong people management skills, including setting objectives and providing constructive feedback
• Highly motivated with a proactive approach to resolving issues within their remit
• Excellent analytical, organizational, and problem-solving skills for operational performance
• Demonstrated excellent customer service and communication skills, preferably with a track record
• Initiative to develop and improve services
• Attention to detail, diligence, responsibility, and approachability
• Teamwork spirit with great potential for development
• Flexibility, adaptability, and the ability to work both independently and as part of a team
• Proven track record of achieving high client satisfaction rates