Senior Immigration Adviser – UK Nationwide

Job Overview:

The Senior Immigration Advisor is to provide exceptional professional visa services that meet OISC standards as well as the company’s standards.  Proactively promote visa service offerings to potential customers and businesses in order to achieve sales target. The senior immigration advisor is also to support the line manager in the smooth running of the team, as well as providing cover in his/her absence.

The key tasks include but are not limited to:

• Provide visa advisory support and guidance to UKEC as well as Xinlung Group clients. This includes but is not limited to counselling clients on the type of visa services that they require, assessing and verifying application documents, filling in visa forms etc;
• Perform administrative duties involved in the immigration advice & application services. This includes but is not limited to organising client files, assessing & verifying application documents, filling in visa application forms, writing memos and letters etc;
• Undergo relevant immigration training compliant with OISC standards & regulations;
• Ensure all case requirements from OISC are met and all paperwork are done in good quality;
• Maintain good upkeep of immigration cases & client information on the CRM system;
• Business development in order to establish better sales channels for paid services in order to achieve sales target, this includes but is not limited to delivering business development projects independently;
• Formulate and execute annual plan independently to achieve all personal and team’s targets;
• Plan, recruit, train and manage junior staff to ensure adequate level of administrative support is available when required;
• Take part in UKEC and external marketing events to promote visa products and services;
• Monitor changes in immigration policy and summarise key changes to the Marketing team in a timely manner;
• Maintain a high standard of customer service;
• Provide general administrative support as required by the line manager;
• Responsible for the development and regular update of the department’s website;
• Cover line manager’s duties in managing visa team in his/her absence such as communication with external stakeholders etc;
• Perform other ad hoc duties designed by the line manager.

Requirement:

• Must be educated to degree level
• Must be OISC level 1 qualified
• 2 years of visa consultation experience after passing OISC level1
• Extensive experience in handling UK visa including student visa
• Have excellent written and verbal communication skills in English. Mandarin is a plus
• Have excellent customer service and communication skills
• Ability to lead and systematically train PT to handle standard student visa application
• Capable of meeting sales target+ assist line manager to complete annual sales plan and execute independently is desired
• Responsible, mature, organised, and honest
• Be a committed team player but also able to work individually with minimum supervision
• Able to meet targets and deadlines and work well under pressure
• Be able to demonstrate initiative to develop and improve services